• CASE STUDY - FMCG CHALLENGE

    "MY CEO only looks at numbers and graphs. How do we show the Return on Investment on our Management Development Training?"

    RESEARCH & ANALYSIS
    • A number of specific instances of value were added as a result of the Management Development Training Programme- showing the return on investment in training
    • Difficulty in accessing real cost data for HR
    • Low confidence in the handling of financial data and spreadsheets in HR and training departments
    EXPERIENCE
    • Winning support from the Finance Team is essential in demonstrating the return on investment in training
    • A very simple payback approach is the best way to start
    • A new approach to pre and post programme communication would be likely
    • Clients will need support when they apply ROI models in practice
    APPROACH
    • Map the Organisational Strategies to Business Unit Objectives
    • Engage Finance Department to gather cost data
    • Map delegates' KPIs to Business Unit Objectives
    • Value Organisational Objectives
    • Create links between impact of training and KPIs
    • Value change in performance against organisational objectives
    • Link impact of training to Organisational Objectives
    • Create spread sheet model to calculate return on investment
    IMPACT
    • KPI mapping identifies missing Objectives
    • Increased confidence among training team
    • Major change in relationship between training and line managers
    • Strong Board support for process
    • Re-designing of key programmes to focus on delivering change in KPI performance
    ROLL OUT
    • Business Objectives now held in one place in one format
    • Spreadsheet ROI in training tools to be introduced across L&D team
    • Three major programmes to be analysed for the return on investment in training including Management Development Training
    • Board reports planned to show value added and the return on investment in training
    FEEDBACK
    • "The ROI in training gave us much more than we expected." HR Directo
    • "Really changed our relationship with the rest of the business." Training Manager - Management Development Training Programme
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